FAQs

What does Bleur do?

Bleur is a digital platform empowering emerging artists to tell their stories and engage with their audience. We want to bring visibility to emerging artists and enable aspiring art buyers to choose for themselves the art they would love to own.

Do you curate the art on offer?

We don’t curate towards certain genres of art on our platform. We believe that each artist has an audience out there and it is just a matter of finding it with the right technology and tools. We want to offer art buyers the choice to decide what type of art they like without skewing their choice. We do curate the quality of the offering and the storytelling to give an equal chance to each artist on the platform to connect with their audience.

How do you select artists?

We meet all of our artists face-to-face and spend a lot of time understanding their practice and whether we can help them reach their audience. There is no automatic selection process and we accept artists from all backgrounds. It often comes down to whether we think we can help them in their journey as an artist.

What is an Original artwork?

An Original artwork is a unique piece of work of a single quantity. Once you purchase it, you own the only copy of the artwork.

What is a Limited Edition print?

A limited Edition print is a set number of prints which are identical. Once all copies are sold, the print is no longer available. Bleur only sells small batches of Limited Edition prints as the less number in an edition the more value the prints have.

Buying Process

Am I making the right investment?

Capital appreciation of an artwork often depends on many factors such as availability, future trends and the artists themselves. It is very hard to predict whether an artwork will appreciate with time and Van Gogh would certainly agree with that. Every artist is different and the best thing to do is to buy art that you love.

I have no idea where to start or I can’t choose between a few artworks. Can you help?

We’re always happy to help. If you’re hesitating between a few pieces or would like more information don’t hesitate to drop us an email at info@bleurart.com with your requirements.

How do I know that my artwork is genuine?

We ensure authenticity of every artwork on offer. With each purchase, you will receive a certificate of authenticity signed by the artist and sent via our secure software. In addition, each artwork is signed by the artist.

The artwork I love has been sold. Is there anything you can do?

If the artwork you wanted is sold out, drop us an email at info@bleurart.com and we will talk to the artist to arrange a commission piece if possible.

I love the artist but I have a special idea in mind. Can I order a commissioned piece?

If you are set on an idea and would love one of the artists to bring it to reality, let us know by email and we will take it from there.

Can I come to your Studio to see the artwork before I buy?

If you would like to see the artwork before you buy it, drop us a line and we can arrange for you to visit our Studio and meet the artist.

Is there a minimum order value?

No there is no minimum value to order.

Can I pay in instalments?

Yes, you can spread your purchase into three instalments through our provider, Klarna Bank AB. You can find more information on here: https://www.klarna.com/uk/smoooth/.

Do you provide framing services?

We offer beautiful hand-made and bespoke frames for our artworks on offer in partnership with our amazing framers at The Framing Room. Each framing option is designed by the artist in consultation with our framers. If you do have a specific idea in mind, get in touch and we can refer you to our partners.

Is my art ready to hung?

You will need to put it up on the wall yourself with a hammer and nails. It is actually easier than it looks. Alternatively, just lean it casually against the wall or furniture for an effortlessly cool look.

Do you provide art for businesses?

If you would like to showcase our artists on your office walls, we would love to hear from you. Please get in touch and we can work something out.

Collection

How does the free collection work?

Once you have purchased your artwork, you will receive a confirmation email with all the details for collection at our Studio. You will be asked to confirm your preferred collection date and time to come meet the artist and collect your artwork.

Delivery

Where do you deliver?

We deliver anywhere in the EU. We are always thrilled to hear that you have heard about us from another side of the world so get in touch with us if you would like to get your artwork shipped outside the EU and we can arrange delivery through our delivery provider.

How do I know that my artwork is handled with care while in transit?

We have partnered with experienced art shipping providers to ensure that your artwork is in safe hands while on its way to you. Your artwork will be packed into a custom-made, double walled carton with internal Aircap/Ethafoam cushioning for protection against shock, compaction and vibration during transit or in a wooden crate if recommended in some cases.

Is my artwork insured while in transit?

The delivery fee includes a fully comprehensive cover against loss or damage whilst in transit for your peace of mind (and ours!).

How long does it take for my artwork to arrive?

We aim to deliver within 7 days of purchase. You will receive a confirmation email when your delivery is on its way. Please note that if you have selected the framing option, it usually takes between 4-6 weeks for your artwork to get framed.

How much does delivery cost?

We offer free delivery in the London area (M25). For other locations, delivery rates are set by our third party delivery provider and vary depending on distance, size and weight of the artwork. The delivery fee also includes bespoke packaging and insurance to ensure the best conditions possible for your artwork to get to its new home. An estimated delivery fee will be added to your order at checkout if you have selected home delivery as an option.

I think my package is lost. What do I do?

We track every artwork when in transit. If you think there is an issue with your package, please let us know as soon as possible and we will look into it.

Returns

I changed my mind. Can I return my purchase?

We operate a 14-day return policy, no questions asked. You can return your purchase at your own cost provided that you send it back undamaged and in the original packaging it came in within our returns period. We will process your refund once the artwork has safely been returned back to the artist.

My artwork arrived damaged.

If your artwork was damaged in transit please do let us know as soon as possible and we will issue you with a refund and organise for the artwork to be returned to the artist. We will also provide you with replacement alternatives.

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